Glenn Burnside
Executive Vice President, Operations
Sep 26, 2014

There’s never been a greater need for business agility than there is right now.

Automation makes businesses more agile. Yet, some company leaders perceive that they are approaching the limit of their business process automation (BPA) possibilities because the vast majority of remaining manual processes are too messy and unstructured to automate.

It can pay off handsomely to rethink this belief and apply BPA to more unstructured processes.

Just ask those involved in automating what Forrester Research Analyst Craig Le Clair describes as...

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